Key Account Operator
Location: Tamworth
Hours: Monday–Friday, 09:00–17:00
A fantastic opportunity has arisen for a proactive and detail‑driven Key Account Operator to join a high‑performing Road Freight team. This role is perfect for someone who thrives in a fast‑paced environment, takes ownership of their accounts, and delivers consistently high service standards to major clients.
You’ll act as the dedicated point of contact for a portfolio of high‑value Key Accounts, managing the full shipment lifecycle — from booking through to invoicing — while safeguarding commercial performance and ensuring operational excellence.
What You’ll Be Doing
You’ll take responsibility for all operational, administrative, and service‑related activity for your assigned accounts, including:
Key Responsibilities
- Managing end‑to‑end shipment processes, ensuring all transport requirements are delivered on time and to client expectations.
- Acting as the primary contact for key clients, building strong relationships and maintaining high retention through exceptional service.
- Preparing and maintaining operational control documents, KPI reports, and client‑specific documentation.
- Coordinating internal teams and external suppliers to ensure collections and deliveries run to schedule.
- Monitoring supplier charges and protecting Gross Profit (GP) through accurate costing and proactive cost control.
- Entering and maintaining accurate data within the Transport Management System (TMS).
- Identifying and securing all required customs documentation to prevent delays.
- Executing consignments with approved suppliers and ensuring all shipment data aligns with customer requirements.
- Ensuring all files are correctly costed, referenced, and invoiced within required timeframes.
- Reporting on account performance, risks, and opportunities for growth or improvement.
- Working collaboratively across departments to meet strict Service Level Agreements (SLAs).
- Ensuring all activities comply with transport, customs, environmental, and company regulations.
- Maintaining a safe working environment and reporting any hazards or issues promptly.
What We’re Looking For
Essential
- A proactive, accountable individual who takes ownership of their accounts.
- Strong communication skills with the ability to manage expectations across clients, suppliers, and internal teams.
- Proven experience managing multiple shipments in a fast‑paced environment.
- High accuracy in data entry, costing, and financial administration.
- A self‑starter who ensures every shipment is completed without failure.
- A supportive team player who contributes to a balanced workflow.
Desirable
- Experience with Transport Management Systems (TMS).
- Understanding of customs processes and road freight operations.
- Knowledge of transport, customs, and environmental regulations.
- Full UK Driving Licence.