Job Title: Member Services Manager (Pensions)
Location: Trowbridge, Wiltshire
Salary offered: £52,759 - £55,143
Key Responsibilities:
• Manage and lead the benefits administration team responsible for delivering high-quality service to all scheme members.
• Supervise, appraise, train, and recruit team members.
• Support the team in developing their understanding of the rules of the pension schemes they administer, as well as wider pension-related legislation and guidance.
• Resolve complex benefit queries and provide expert advice.
• Monitor and improve team performance and processes.
Skills:
• Excellent ICT skills, particularly with Microsoft Office and pension systems.
• Strong organizational and time management abilities.
• Ability to analyze complex problems and make informed decisions.
• Extensive experience in reviewing and implementing changes in complex systems and practices.
• Excellent interpersonal and communication skills.
• Strong customer focus and commitment to professional development.
Qualifications:
• Degree in a relevant field or equivalent experience.
• CIPP Foundation Degree in Pensions Administration and Management/PMI Diploma.
• Minimum of 5 years’ experience in pension administration.
• Proven experience in managing a team.
• Extensive knowledge of Local Government Pension Scheme regulations.
This client does not offer sponsorship
INDPERM