Operations Specialist
Location: Cardiff
Salary: £28k - £32k
Contract Type: Permanent
Hours: Monday – Friday, 9 - 5:30
Are you a detail-oriented logistics professional with a knack for streamlining operations and driving efficiency? This is an exciting opportunity to join a dynamic team where your expertise in freight forwarding coordination, reporting, and cost analysis will make a real impact.
About the Role
As an Operations Specialist, you’ll play a key role in improving operational accuracy across freight forwarding and logistics functions. From managing bookings and documentation, client meetings to analysing costs and resolving discrepancies, you’ll be central to ensuring smooth, efficient operations.
Key Responsibilities
- Consolidate operational and transport documents (bookings, BLs, pre-advice, confirmations)
- Manage import/export bookings and maintain routing guides
- Implement and monitor co-loader policy and performance
- Ensure accurate hub billing and job costing
- Monitor the cost of sales and support cost leadership initiatives
- Conduct rate analysis and support pricing strategy
- Safeguard allocations and operational efficiency
- Resolve transportation issues affecting origin offices or customer capacity
- Generate and present operational reports
What You’ll Bring
- Confident communicator with strong influencing skills
- Ability to shape conversations for clarity and alignment
- Sound judgment and pragmatic problem-solving
- Collaborative decision-maker who engages stakeholders effectively
- Proficient in Microsoft Excel
- Familiarity with standard freight forwarding practices
- Minimum 5 years’ experience in a freight forwarding operations role
- Experience within imports and Exports
Benefits
- Contributory pension scheme
- 20 days holiday + bank/public holidays
- Cycle to work scheme
- Support with training and qualifications
- Friendly, sociable team culture with regular events
- Smart casual dress code
- Unlimited tea, coffee, cake and biscuits
- Onsite parking
Please note: This client does not have a sponsorship license; therefore are unable to offer any form of sponsorships.