Programme Manager Opportunity – Join Our Client’s Team!
Are you a strategic leader with a passion for customer success and operational excellence?
Our client is looking for a Programme Manager to take ownership of key customer accounts, driving growth, profitability, and strong relationships.
What You’ll Do:
- Act as the primary point of contact for customer operational relationships, ensuring satisfaction and resolving issues promptly.
- Lead a customer-focused team with clarity and compassion, delivering exceptional service and driving both short-term wins and long-term growth opportunities.
- Manage all operational and financial aspects of assigned accounts, including costs, pricing, profitability, and working capital.
- Utilise standardised tools and processes to provide regular reports to the management team on customer and account statuses
- Provide accurate financial forecasting for revenue, order intake, and order book to support strategic planning.
- Contribute to monthly SIOP meetings and the annual strategic/budget planning process.
- Maintain and execute customer contracts (MSA, MEPA) diligently, mitigating risks and fostering trust.
- Drive continuous improvement by deepening your understanding of the customer, industry trends, and our client’s capabilities to deliver sustainable value.
- Conduct regular customer meetings, including quarterly business reviews, ensuring alignment and open communication.
- Collaborate across internal teams to meet KPIs and ensure exceptional operational execution.
- Utilise CRM and ERP systems to maintain accurate data and support decision-making.
What We’re Looking For:
- Experience in project management within a regulated manufacturing sector
- Strong communication and problem-solving skills
- Proficiency in CRM, ERP, and office software tools
Desirable: Aerospace experience, trade compliance knowledge, and familiarity with SIOP/MRP processes.
Benefits:
- 187.50 hours of Annual Leave Excluding Bank Holidays
- 4 x Salary Life Assurance
- Contributory Pension 9%
- Employee Assistance Program
- Cashback on Health Plan
- Free Car Parking
- Cycle to Work Scheme
- On-Site Canteen
- Birthday Canteen Vouchers
- Occupational Health
Location: Newport (with some remote work and travel opportunities)
Working Hours: Mon - Thursday 08.00 - 16.30, Friday 07.00 am - 12.30 pm
Why Join Our Client? Be part of a team that values integrity, innovation, and growth.
Apply today and take the next step in your career!
INDPERM