Technical Advisor (Heating Systems) – Office-Based
An established heating systems manufacturer is seeking a knowledgeable and customer-focused Technical Advisor to join their office-based support team. This is a permanent position, offering a structured Monday to Friday schedule (39.5 hours/week).
About the Role
This role is ideal for someone with hands-on experience in installing and maintaining domestic heating systems, now looking to transition into a technical support environment. You’ll be the first point of contact for engineers, installers, and homeowners, providing expert guidance on fault diagnosis, warranty issues, and system design.
Key Responsibilities
- Provide live technical support to engineers/installers on-site, diagnosing faults and offering solutions
- Allocate warranty jobs and liaise with customer service for scheduling
- Handle complaints with diplomacy and professionalism
- Maintain accurate call logs and technical records in the database
- Respond to technical queries via email
- Monitor fault trends and escalate recurring issues to internal teams
- Input job sheets and manage digital filing systems
- Advise engineers, contractors, architects, and the public on heating and hot water system requirements
- Support colleagues with technical and design-related queries
What You’ll Bring
- Strong technical knowledge of heating and hot water systems
- Excellent communication and organisational skills
- Ability to work under pressure and meet deadlines
- Detail-oriented approach to record keeping and fault resolution
Benefits
- Competitive salary
- Private medical insurance
- 23 days of annual leave plus 2 volunteering days
- Company pension scheme
- Access to on-site parking, gym, and modern office facilities
Apply Now!!!!
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